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New chat messages are handled the same as every other channel in Zendesk. Messages can be found in as open tickets and will be assigned In accordance with your routing regulations, triggers, together with other functions. With routing, you can set chat restrictions for selected brokers and incorporate expertise for each agent, so that they'll only

Can we use LiveChat with our backend expert services? We’re focusing on a chatbot and would like to combine it with iMessage.Customer: The one other selection I have (with out breaking the financial institution) is DummyChat and they have a system that does each for $70 a month per agent.However, the additional increase of AI suggests AI chatbots